Physical Therapy Receptionist

Direct-Orthopedic-Care; Irving (TX); Presencial; USD 28.000 - 30.000; Jornada completa

Descripción de la vacante

Direct-Orthopedic-Care in Irving, TX is seeking a Physical Therapy Receptionist to manage front desk operations and guest flow. You will greet guests, schedule appointments, collect payments, verify benefits, and help maintain a welcoming, organized lobby.

Responsibilities include handling phones, updating demographics, ensuring HIPAA/privacy practices, and supporting the clinic during daily operations to deliver a smooth patient experience.

Formación

• Experience greeting guests and managing the check-in process.
• Verifying benefits and collecting payments at point of service.
• Maintaining guest confidentiality and PHI in accordance with HIPAA.

Responsabilidades

• Greet guests and manage arrival flow for the clinic.
• Update guest demographics and collect necessary information.
• Answer phones, schedule appointments, and follow clinic protocols.
• Verify benefits and obtain authorizations when needed.
• Open/close the clinic and keep the lobby clean and organized.
• Assist guests as needed and support front desk operations.

Conocimientos

Customer service

Phone handling

HIPAA compliance

Benefits verification

Cash handling / payments

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Physical Therapy Receptionist

Irving, TX, US

4 days ago Requisition ID: 1939

Salary Range: $20.00 To $22.00 Hourly

As the PT Receptionist, I report to the Practice Manager. I create the initial connection with all DOC guests and ensure that our Core Value of tenacious caring occurs from the moment they enter our DOC clinic until the time they exit. I do this by understanding the value of communication, a helpful hand and the importance of relating to one’s needs.

Lead Outcomes

• I lead registration, benefits verification and check out procedures.
• I am able to collect guest payments at time of service.
• I lead the end-of-day closing procedures.
• I provide a genuine welcome to our guests as they enter DOC and lead hospitality efforts by maintaining a courteous, attentive and professional manner.
• I maintain guest confidentiality and ensure PHI is secure at all times. I obtain a comprehensive knowledge and working understanding of HIPAA regulations and continual compliance.
• I lead DOC costumer service protocols to ensure each guest departs with all of their questions answered and check out procedure complete.
• I lead office duties including distribution of mail, maintain change till for accuracy, replacement of refreshments in lobby and other general office duties as assigned.

Core Responsibilities

• I facilitate guest flow by notifying providers and other team members of guests’ arrival, having awareness of delays, and providing continual communication with all.
• I provide assistance to new guests, update existing guest demographics, collect personal and financial information, and gather payments.
• I answer phones, return calls and schedule appointments in professional and timely manner while following all DOC protocols.
• I verify benefits information for guests and obtain test precertification/authorizations when necessary.
• I’m responsible for opening and closing clinic and for maintaining a clean and organized lobby throughout the day.
• I assist our guests as needed.

I exemplify the following competencies

• My leadership is proactive.
• My behaviors and standards model DOC’s values and deliver a service experience that is unrivaled.