Physical Therapy Receptionist

Direct Orthopedic Care; Irving (TX); On-site; USD 28,000 - 30,000; Full time

Job summary

Direct Orthopedic Care in Irving, TX seeks a Physical Therapy Receptionist to ensure a welcoming guest experience and efficient front-desk operations. The role involves greeting patients, verifying benefits, collecting payments, and coordinating with providers to maintain smooth clinic flow.

The position emphasizes HIPAA compliance, accurate patient data handling, and professional communication to support tenacious caring from check-in to check-out.

Responsibilities

• Lead registration, benefits verification and check out procedures.
• Collect guest payments at time of service.
• Lead end-of-day closing procedures.
• Provide a genuine welcome and hospitality to guests.
• Maintain guest confidentiality and PHI security; comply with HIPAA.

Skills

Customer service

Communication

HIPAA compliance

Hospitality

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Physical Therapy Receptionist

Irving, TX, US

Salary Range: $20.00 To $22.00 Hourly

As the PT Receptionist, I report to the Practice Manager. I create the initial connection with all DOC guests and ensure that our Core Value of tenacious caring occurs from the moment they enter our DOC clinic until the time they exit. I do this by understanding the value of communication, a helpful hand and the importance of relating to one’s needs.

Lead Outcomes

• I lead registration, benefits verification and check out procedures.
• I am able to collect guest payments at time of service.
• I lead the end-of-day closing procedures.
• I provide a genuine welcome to our guests as they enter DOC and lead hospitality efforts by maintaining a courteous, attentive and professional manner.
• I maintain guest confidentiality and ensure PHI is secure at all times. I obtain a comprehensive knowledge and working understanding of HIPAA regulations and continual compliance.
• I lead DOC costumer service protocols to ensure each guest departs with all of their questions answered and check out procedure complete.
• I lead office duties including distribution of mail, maintain change till for accuracy, replacement of refreshments in lobby and other general office duties as assigned.

Core Responsibilities

• I facilitate guest flow by notifying providers and other team members of guests’ arrival, having awareness of delays, and providing continual communication with all.
• I provide assistance to new guests, update existing guest demographics, collect personal and financial information, and gather payments.
• I answer phones, return calls and schedule appointments in professional and timely manner while following all DOC protocols.
• I verify benefits information for guests and obtain test precertification/authorizations when necessary.
• I’m responsible for opening and closing clinic and for maintaining a clean and organized lobby throughout the day.
• I assist our guests as needed.

I exemplify the following competencies

• My leadership is proactive.
• My behaviors and standards model DOC’s values and deliver a service experience that is unrivaled.