Phone Support Specialist - Customer Service (Charlotte)

Piedmont Door Solutions; Charlotte (NC); Presencial; USD 32.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) with company match

Health, dental, and vision insurance

Paid time off

Company-paid life insurance plus short

and long-term disability

Room to grow as part of the Cobalt Ser

Descripción de la vacante

Piedmont Door Solutions in Charlotte, NC is seeking a Customer Service Representative to own the phone line, log calls in NetSuite, and route inquiries to the right teammates. This role is phone-focused and requires clear communication and a calm, organized approach.

You’ll handle high call volumes, maintain accurate records, and support customers from hospitals, universities, and commercial facilities. Experience in call centers or customer service is preferred, with NetSuite familiarity a plus.

Formación

• 1–2+ years of call center, receptionist, or customer service experience.
• Strong phone presence and customer service skills.
• Ability to handle a high volume of calls while staying friendly and organized.
• Clear verbal and written communication.
• Strong attention to detail and accurate data entry.
• Problem-solving mindset and the ability to stay calm with frustrated callers.
• Proficiency with Microsoft Office.
• NetSuite experience preferred.
• Experience in a commercial door, construction, or field service environment is a plus.

Responsabilidades

• Answer all incoming customer and service calls promptly and professionally.
• Route calls to managers and team members, including other branches as needed.
• Enter and update customer calls, service requests, and contact info in NetSuite.
• Look up customer accounts, job status, and service history to answer questions on the spot.
• Take detailed messages and make sure every call gets a follow-up.
• Return voicemails and callbacks in a timely manner.
• Keep call records accurate and up to date.

Conocimientos

Phone presence

Customer service

Verbal communication

Written communication

Data entry

Microsoft Office

Problem solving

Attention to detail

High-volume calls

Herramientas

NetSuite

Descripción del empleo

Piedmont Door Solutions in Charlotte, NC is seeking a Customer Service Representative to own the phone line, log calls in NetSuite, and route inquiries to the right teammates. This role is phone-focused and requires clear communication and a calm, organized approach.

You’ll handle high call volumes, maintain accurate records, and support customers from hospitals, universities, and commercial facilities. Experience in call centers or customer service is preferred, with NetSuite familiarity a plus.