Senior Customer Resolution & Service Specialist

Bartech Staffing; Charlotte (NC); Sur place; USD 55 000 - 72 000; Plein temps

Résumé du poste

Bartech Staffing is seeking an experienced customer service professional in the Charlotte area to handle inquiries, process orders, and resolve issues across product and service operations. You will interact with customers by phone and in person to ensure superior service.

The role requires 5–7 years of related experience and proficiency with Word, Outlook, and Excel. Strong problem-solving and the ability to work independently are essential; company supports diversity and inclusion.

Qualifications

• 5–7 years of directly related experience.
• Strong problem-solving ability.
• Ability to work independently.

Responsabilités

• Address and settle customer complaints.
• Answer questions about product or service operation and maintenance.
• Receive and process orders and applications.
• Provide information on pricing, changes in service, discontinuance, and shipping.
• Coordinate with internal and external customers by phone or in person to ensure the best service.
• Consult with customers to obtain information and explain available services.
• Investigate and correct errors, following customer and company records.
• Run reports and update data as needed.
• Adjust complaints concerning billing or services rendered.
• Refer complaints of product or service failure to appropriate departments for investigation.
• Coordinate customers' service needs with other departments as required to ensure customer service.
• May solicit sale of new or additional services or products.

Connaissances

Problem-solving

Independent work

Outils

Microsoft Word

Microsoft Outlook

Microsoft Excel

Description du poste

Bartech Staffing is seeking an experienced customer service professional in the Charlotte area to handle inquiries, process orders, and resolve issues across product and service operations. You will interact with customers by phone and in person to ensure superior service.

The role requires 5–7 years of related experience and proficiency with Word, Outlook, and Excel. Strong problem-solving and the ability to work independently are essential; company supports diversity and inclusion.