Onsite Technical Service Coordinator - Charlotte

Piedmont Door Solutions; Charlotte (NC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and paid holidays

Training and room to grow with a fast‑

A team that has your back

Job summary

Piedmont Door Solutions is seeking a Technical Service Coordinator in Charlotte, NC to connect customers, technicians, and the office. You will manage the service pipeline from first call to final invoice, ensuring timeliness, accuracy, and proper billing.

You will triage calls, order parts, review work orders, and coordinate quotes with technicians and the service manager, while keeping records up to date in our field service software.

Qualifications

• 2+ years of commercial automatic door experience (installation and service).
• Basic technical understanding of door hardware and entrance systems.
• Experience with field service and business software such as NetSuite, MSI, and Adobe (training provided).
• Proficiency in Microsoft Office (Outlook, Excel, and Word).
• Strong phone presence and customer service skills.
• Highly organized, detail-oriented, and calm under pressure.
• Ability to juggle multiple priorities and shifting schedules.
• High school diploma or GED.

Responsibilities

• Serve as the main point of contact for customers: take service requests, set expectations, and provide status updates
• Triage incoming calls and prioritize emergencies
• Order parts and materials, issue POs, and follow up with vendors and manufacturers on lead times
• Review technician work orders for accuracy and completeness before billing
• Close out jobs and send completed paperwork to billing on time
• Coordinate repair and upgrade quotes with technicians and the service manager
• Keep job records, service history, and customer info up to date in our field service software

Skills

Customer service

Organization

Time management

Detail-oriented

Problem solving

Multitasking

Calm under pressure

Education

High school diploma or GED

Tools

NetSuite

MSI

Adobe

Outlook

Excel

Word

Job description

Piedmont Door Solutions is seeking a Technical Service Coordinator in Charlotte, NC to connect customers, technicians, and the office. You will manage the service pipeline from first call to final invoice, ensuring timeliness, accuracy, and proper billing.

You will triage calls, order parts, review work orders, and coordinate quotes with technicians and the service manager, while keeping records up to date in our field service software.