Phone Support & Scheduling Specialist

Servicelegends; Des Moines (IA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical/ Vision/ Dental Insurance

Life Insurance

Disability Insurance

Time Off – 5 weeks/8 holidays

401k with up to 4% match

Employee discounts

Job summary

Service Legends in Des Moines, IA is seeking a Customer Service Agent who will be the first point of contact for clients, focusing on phone support and helping schedule the right solutions. The role requires strong communication, adaptability, accuracy, and the ability to manage priorities while keeping the client experience at the center.

Regular hours and a competitive hourly pay are provided. Candidates should have a high school diploma and 2+ years of customer service experience, with

Qualifications

• High school diploma or equivalent.
• 2+ years of customer service experience.

Responsibilities

• Answer incoming client calls professionally and create a positive, reassuring experience.
• Listen to client needs, ask effective questions, and determine the appropriate next step or department to support the client.
• Schedule, reschedule, and confirm service and maintenance appointments accurately.
• Perform outbound calls for appointment confirmations, follow-up, scheduling, membership needs, and company initiatives.
• Build value and strengthen client relationships through clear, confident, and empathetic communication.
• Document client interactions, account information, appointment details, and next steps in company systems.
• Provide administrative support across the organization based on current business needs and seasonal priorities.
• Assist with data entry, reporting, document preparation, account updates, communications, and other administrative tasks.
• Support dispatching, debriefing, Sales Lead Coordination, and other operational functions when needed.
• Assist with special projects, process improvements, and cross-functional initiatives as assigned.
• Help maintain accurate records and organized information across company systems.
• Demonstrate accuracy, thoroughness, and sound judgment while making timely decisions in the best interest of the client and company.

Skills

Customer service

Phone support

Communication

Organizational skills

Microsoft Word & Excel

ServiceTitan or similar

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

ServiceTitan

Job description

Service Legends in Des Moines, IA is seeking a Customer Service Agent who will be the first point of contact for clients, focusing on phone support and helping schedule the right solutions. The role requires strong communication, adaptability, accuracy, and the ability to manage priorities while keeping the client experience at the center.

Regular hours and a competitive hourly pay are provided. Candidates should have a high school diploma and 2+ years of customer service experience, with