Inbound Customer Service Specialist — Solutions & Support

R Rogers LLC; Des Moines (IA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

401(k) matching

Company parties

Dental insurance

Vision insurance

Competitive Compensation

Career Growth Opportunities

Job summary

R Rogers LLC in Des Moines, Iowa is seeking a Customer Service Representative to join their team. The role involves communicating with customers to identify needs, process requests, and provide solutions for an excellent customer experience.

The ideal candidate should have a high school diploma or GED, previous customer service experience, and strong communication skills. Benefits include health insurance, 401(k), and paid time off.

Qualifications

• Previous experience as a Customer Service Representative or in a similar role is preferred.
• Ability to remain calm under pressure.

Responsibilities

• Receive a high volume of inbound calls and emails.
• Identify the reason for the customer’s call, collect relevant information, and provide solutions.
• Use best practices in customer service techniques to develop rapport and build relationships with customers.
• Document all customer interactions.
• Meet personal and team quotas.
• Attend trainings to maintain up-to-date skills and knowledge.

Skills

Excellent phone and verbal communication skills

Understanding of active listening techniques

Comfortable using computers and customer management software

Ability to work well under pressure

Highly organized with the ability to prioritize projects

Education

High school diploma/GED

Job description

R Rogers LLC in Des Moines, Iowa is seeking a Customer Service Representative to join their team. The role involves communicating with customers to identify needs, process requests, and provide solutions for an excellent customer experience.

The ideal candidate should have a high school diploma or GED, previous customer service experience, and strong communication skills. Benefits include health insurance, 401(k), and paid time off.