Des Moines Customer Support Specialist - Customer-Obsessed

Amazon; Des Moines (IA); Remote; USD 27,552 - 41,328; Full time

Job summary

Amazon in Des Moines is seeking a Customer Service Associate to resolve customer issues by phone, email, or live chat. You will communicate clearly in English, demonstrate strong computer skills, and stay focused on delivering a helpful, friendly experience to every caller.

A Bachelor's Degree is required. This fast-paced role may require weekend and peak-season hours, with the team aiming for first-contact problem solving and high customer satisfaction.

Qualifications

• Strong English verbal and written communication.
• Excellent documentation and problem-recording abilities.
• Ability to empathize with customers and stay organized.
• Capacity to work in a fast-paced, multi-tasking environment.

Skills

English communication

Customer focus

Multitasking

Documentation

Teamwork

Education

Bachelor's Degree

Tools

Windows OS

Microsoft Outlook

Microsoft Word

Internet Explorer

Job description

Amazon in Des Moines is seeking a Customer Service Associate to resolve customer issues by phone, email, or live chat. You will communicate clearly in English, demonstrate strong computer skills, and stay focused on delivering a helpful, friendly experience to every caller.

A Bachelor's Degree is required. This fast-paced role may require weekend and peak-season hours, with the team aiming for first-contact problem solving and high customer satisfaction.