Customer Support & Solutions Specialist

Direct Staffing Inc; Johnston (IA); On-site; USD 30,000 - 40,000; Full time

Job summary

A staffing agency is looking for a Customer Service Representative for a 3-month assignment in Johnston, Iowa. Responsibilities include providing support to customers, documenting interactions, and solving issues via phone. The ideal candidate will have at least 1 year of customer service experience and possess strong communication skills. This position requires a high school diploma, with preference for a bachelor's degree. Training will be provided, and shifts are Monday-Friday, 8 AM to 5 PM.

Qualifications

• Minimum of 1 year of experience in customer service environment.
• Must possess basic to intermediate computer skills and MS Office experience.
• Ability to learn quickly and apply new knowledge.

Responsibilities

• Provide customers with information in response to questions that have been escalated.
• Document customer interactions and product/service issues.
• Use telephone skills to solve customer issues.

Skills

Customer service experience

Communication skills

Detail-oriented

Problem-solving ability

Education

High School Diploma or Equivalent

Bachelor's degree in business or related discipline

Tools

Microsoft Office

Call Center Software

Job description

A staffing agency is looking for a Customer Service Representative for a 3-month assignment in Johnston, Iowa. Responsibilities include providing support to customers, documenting interactions, and solving issues via phone. The ideal candidate will have at least 1 year of customer service experience and possess strong communication skills. This position requires a high school diploma, with preference for a bachelor's degree. Training will be provided, and shifts are Monday-Friday, 8 AM to 5 PM.