Phone Payments Specialist - Client Support Pro

WEX; Maine; On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Job summary

WEX Inc is seeking a top-notch Client Pay Specialist 1 to support our Corporate Payments line of business with client needs via phone. You will professionally process payments, manage inquiries, and ensure accurate handling of billing issues.

Responsibilities include outbound payment calls, inbound support, and maintaining client relationships through diligent follow-up on transactions. The role emphasizes reliability, clear communication, and independent workload management.

Qualifications

• Effective verbal and written communication skills.
• Ability to work independently and manage a volatile workload environment.
• Critical thinking and problem-solving abilities.
• Flexible team player with strong reliability.
• Prior related experience in a similar environment.

Responsibilities

• Professionally and accurately process payments over the phone and resolve payment-related issues.
• Self-manage workload with proactive communication and professional demeanor.
• Make timely outbound calls to process credit card payments.
• Manage inbound calls and emails regarding payment processing issues.
• Update directory accounts and follow up on unprocessed transactions to resolve billing needs.

Skills

Verbal skills

Written communication

Independent work

Critical thinking

Reliability

Job description

WEX Inc is seeking a top-notch Client Pay Specialist 1 to support our Corporate Payments line of business with client needs via phone. You will professionally process payments, manage inquiries, and ensure accurate handling of billing issues.

Responsibilities include outbound payment calls, inbound support, and maintaining client relationships through diligent follow-up on transactions. The role emphasizes reliability, clear communication, and independent workload management.