Customer Service Support 2 Hourly

WEX; Maine; On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Job summary

WEX Inc is seeking a top-notch Client Pay Specialist 1 to support our Corporate Payments line of business with client needs via phone. You will professionally process payments, manage inquiries, and ensure accurate handling of billing issues.

Responsibilities include outbound payment calls, inbound support, and maintaining client relationships through diligent follow-up on transactions. The role emphasizes reliability, clear communication, and independent workload management.

Qualifications

• Effective verbal and written communication skills.
• Ability to work independently and manage a volatile workload environment.
• Critical thinking and problem-solving abilities.
• Flexible team player with strong reliability.
• Prior related experience in a similar environment.

Responsibilities

• Professionally and accurately process payments over the phone and resolve payment-related issues.
• Self-manage workload with proactive communication and professional demeanor.
• Make timely outbound calls to process credit card payments.
• Manage inbound calls and emails regarding payment processing issues.
• Update directory accounts and follow up on unprocessed transactions to resolve billing needs.

Skills

Verbal skills

Written communication

Independent work

Critical thinking

Reliability

Job description

About The Team/Role

WEX Inc, is seeking a top-notch Client Pay Specialist 1 to support our Corporate Payments line of Business with client needs via phone.

How You'll Make An Impact

• Professionally and accurately process payments over the phone and manage customer service issues/needs utilizing our various online support tools and processes.
• Self-manage their workload and show proactive communication and problem-solving skills, while also keeping a professional approach with excellent verbal and written skills.
• Make timely outbound phone calls to businesses to process credit card payments over the phone.
• Manage inbound phone calls and customer service emails with various payment processing issues/needs.
• Update directory accounts as needed to supplement efficient payment processing.
• Manage on-going relationships of clients' needs, including refund processing, payments review, and following up on unprocessed credit card transactions to problem solve and find resolutions on billing needs.

Experience You'll Bring

• Effective and professional verbal and written skills
• Ability to work independently and manage volatile workload environment
• Critical thinking and problem-solving skills
• Flexibility and team player, strong reliability
• Prior related experience in a related environment

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.

Pay Range: $16.30 - $19.00