Phone Payments & Billing Specialist

WEX, Inc.; United States; Sur place; USD 22 000 - 26 000; Plein temps

Résumé du poste

WEX Inc is hiring a Client Pay Specialist 1 to support our Corporate Payments group by processing payments over the phone and addressing client needs with excellent service. The role emphasizes accurate, proactive communication and strong problem-solving in a fast-paced environment.

The position involves handling inbound and outbound calls, resolving billing and payment issues, and maintaining client relationships.

Qualifications

• Effective and professional verbal and written skills.
• Ability to work independently and manage volatile workload environment.
• Critical thinking and problem-solving skills.
• Flexibility and team player, strong reliability.
• Prior related experience in a related environment.

Responsabilités

• Process payments over the phone with accuracy and address customer service needs.
• Self-manage workload with proactive communication and problem-solving.
• Make timely outbound calls to businesses to process credit card payments.
• Handle inbound calls and emails regarding various payment processing issues.
• Update accounts and follow up on unprocessed transactions to resolve billing needs.

Connaissances

Verbal communication

Written communication

Independent worker

Problem solving

Team player

Customer service

Description du poste

WEX Inc is hiring a Client Pay Specialist 1 to support our Corporate Payments group by processing payments over the phone and addressing client needs with excellent service. The role emphasizes accurate, proactive communication and strong problem-solving in a fast-paced environment.

The position involves handling inbound and outbound calls, resolving billing and payment issues, and maintaining client relationships.