Payments Client Support Specialist II

Maverick Payments; Town Center (TX); On-site; USD 54,000 - 60,000; Full time

Benefits offered by this job

Health, vision, dental insurance

401K with company match

Paid time off & holidays

Career development opportunities

Team events & office culture

Snacks at the office

Job summary

Maverick Payments seeks a Client Support Representative II to deliver payments-related support and ensure superior client experience. You will handle inquiries via phone, email, chat, and other channels, triage tickets, and maintain records while expanding knowledge of our payments platform.

The role emphasizes customer service excellence, adherence to security standards, and collaboration with leadership for continuous improvements. Office-based options exist near Greater Houston.

Qualifications

• High school diploma or equivalent.
• 2+ years of relevant customer experience.

Responsibilities

• Provide first-class customer service/support via telephone, email, chat, and any future channel.
• Triage inbound customer communications, monitor ticket priority, and process escalated tickets accordingly.
• Maintain accurate records of inquiries and problems handled.
• Absorb and retain knowledge of departmental systems, policies and procedures.
• Educate and assist with merchant services functions including batch, funding, reconciliation, tax reporting, etc.
• Provide basic level technical assistance and PCI compliance support.
• Assist with address and basic account update requests.
• Support continuous process improvements and respond to escalations as needed.
• Perform other duties assigned.

Skills

Customer service

Education

High school diploma

Job description

Maverick Payments seeks a Client Support Representative II to deliver payments-related support and ensure superior client experience. You will handle inquiries via phone, email, chat, and other channels, triage tickets, and maintain records while expanding knowledge of our payments platform.

The role emphasizes customer service excellence, adherence to security standards, and collaboration with leadership for continuous improvements. Office-based options exist near Greater Houston.