Customer Service Support 2 Hourly

WEX, Inc.; United States; Presencial; USD 22.000 - 26.000; Jornada completa

Descripción de la vacante

WEX Inc is hiring a Client Pay Specialist 1 to support our Corporate Payments group by processing payments over the phone and addressing client needs with excellent service. The role emphasizes accurate, proactive communication and strong problem-solving in a fast-paced environment.

The position involves handling inbound and outbound calls, resolving billing and payment issues, and maintaining client relationships.

Formación

• Effective and professional verbal and written skills.
• Ability to work independently and manage volatile workload environment.
• Critical thinking and problem-solving skills.
• Flexibility and team player, strong reliability.
• Prior related experience in a related environment.

Responsabilidades

• Process payments over the phone with accuracy and address customer service needs.
• Self-manage workload with proactive communication and problem-solving.
• Make timely outbound calls to businesses to process credit card payments.
• Handle inbound calls and emails regarding various payment processing issues.
• Update accounts and follow up on unprocessed transactions to resolve billing needs.

Conocimientos

Verbal communication

Written communication

Independent worker

Problem solving

Team player

Customer service

Descripción del empleo

About the Team/Role

WEX Inc, is seeking a top-notch Client Pay Specialist 1 to support our Corporate Payments line of Business with client needs via phone.

How you'll make an impact

• Professionally and accurately process payments over the phone and manage customer service issues/needs utilizing our various online support tools and processes.
• Self-manage their workload and show proactive communication and problem-solving skills, while also keeping a professional approach with excellent verbal and written skills.
• Make timely outbound phone calls to businesses to process credit card payments over the phone.
• Manage inbound phone calls and customer service emails with various payment processing issues/needs.
• Update directory accounts as needed to supplement efficient payment processing.
• Manage on-going relationships of clients' needs, including refund processing, payments review, and following up on unprocessed credit card transactions to problem solve and find resolutions on billing needs.

Experience you'll bring

• Effective and professional verbal and written skills
• Ability to work independently and manage volatile workload environment
• Critical thinking and problem-solving skills
• Flexibility and team player, strong reliability
• Prior related experience in a related environment

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.Pay Range: $16.30 - $19.00