Payment Support Specialist — Tech-Driven Client Care

Corporate Office - Greenwich, CT; Greenwich (CT); On-site; USD 40,000 - 54,000; Full time

Job summary

Corporate Office - Greenwich, CT is seeking an entry-level Technical Support and Customer Service Specialist to assist merchants and partners with payment-related inquiries, troubleshooting, and account support. You will handle transactions, authorizations, and settlements, while collaborating with internal teams to escalate and resolve issues.

The role emphasizes clear communication across phone, email, and chat, with a focus on independent problem-solving and strong customer service in a

Qualifications

• 6+ months of relevant experience in payment support or tech support.
• Spanish speaking preferred.
• Proficient in Microsoft Word/Excel.

Responsibilities

• Independently assist merchants and partners with payment-related inquiries, technical issues, and account support needs, including transaction processing, authorizations, batching, settlement, and deposits.
• Configure and support payment solutions, including payment terminals, online payment methods, and related integrations.
• Provide professional and knowledgeable customer service to clients through phone, email and chat interactions.
• Collaborate with internal teams to investigate, elevate, and resolve complex technical issues.
• Develop a strong understanding of company processes and departmental functions to effectively support client needs.
• Demonstrate initiative, strong problem-solving skills, and the ability to work independently while contributing to a team environment.
• Perform other duties as assigned.

Skills

Detail orientation

Multi-tasking

Interpersonal skills

Communication skills

Relationship building

Influencing skills

Problem solving

Education

High School degree

College degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Corporate Office - Greenwich, CT is seeking an entry-level Technical Support and Customer Service Specialist to assist merchants and partners with payment-related inquiries, troubleshooting, and account support. You will handle transactions, authorizations, and settlements, while collaborating with internal teams to escalate and resolve issues.

The role emphasizes clear communication across phone, email, and chat, with a focus on independent problem-solving and strong customer service in a