Phone-Based Community Health Navigator & Care Coordination

HOPE Family Health; Tennessee; On-site; USD 25,000 - 33,000; Full time

Job summary

HOPE Family Health in Westmoreland, TN is seeking a Community Health Worker to support Medical Telephone Support, coordinating follow-up and access to services by phone.

You will contact patients, relay information, identify barriers to care, connect with HOPE programs, and work with care teams to ensure timely follow-up.

This role emphasizes culturally responsive communication, records accuracy in the health system, and referral coordination, with a focus on health and community resources.

Qualifications

• High school diploma or equivalent required; healthcare exposure preferred.
• Ability to communicate clearly and respectfully with patients and colleagues.
• Experience using electronic health records or similar systems encouraged.
• Additional language proficiency or interpreter qualifications may be required for some assignments.

Responsibilities

• Phone-based patient outreach and follow-up coordination.
• Relay approved information and route clinical concerns to licensed staff.
• Explain appointments and care plans; reinforce education.
• Identify barriers to care and connect to HOPE resources.
• Maintain accurate records in the health record system.

Skills

Communication skills

Cultural sensitivity

Patient advocacy

Education

High school diploma or equivalent

Job description

HOPE Family Health in Westmoreland, TN is seeking a Community Health Worker to support Medical Telephone Support, coordinating follow-up and access to services by phone.

You will contact patients, relay information, identify barriers to care, connect with HOPE programs, and work with care teams to ensure timely follow-up.

This role emphasizes culturally responsive communication, records accuracy in the health system, and referral coordination, with a focus on health and community resources.