Behavioral Health Care Navigator - Phone Support

Hope Family Health; Westmoreland (TN); On-site; USD 25,000 - 36,000; Full time

Job summary

HOPE Family Health Services in Tennessee is seeking a Community Health Worker for Behavioral Health Telephone Support to help patients access services by phone, coordinate follow-ups, and connect them with community resources.

You will work with care teams to schedule appointments, reinforce education, document interactions in the EHR, and support language access. Off-site work may be possible in some cases, but primary duties are in-office.

Qualifications

• High school diploma or equivalent required or preferred.
• Ability to communicate clearly and respectfully with patients, colleagues, and community partners.
• Ability to use electronic health records and standard office software, or to learn them with training.
• Additional language proficiency or interpreter qualifications may be required for specific assignments.

Responsibilities

• Build respectful, trusting relationships with patients and families; communicate in a culturally responsive manner and support patient choice and self-advocacy.
• Contact patients by telephone, electronic message, or in person as assigned; respond to questions, relay approved information, identify needs, and route clinical concerns to licensed staff or provider.
• Help patients understand appointments, care plans, referrals, tests, and next steps; reinforce education and instructions.
• Identify barriers to care, including transportation, insurance, cost, language, food, housing, and access to services; connect patients with HOPE programs and resources.
• Coordinate with medical, behavioral health, pharmacy, and other teams to support continuity of care and timely follow-up.
• Maintain timely, accurate records of contacts, referrals, services, and follow-up in the EHR and other systems; protect confidential information.
• Participate in team meetings, training, quality improvement activities, and updates to resource information and workflows.

Skills

Clear communication

Interpersonal skills

Care coordination

Record-keeping

Education

High school diploma or equivalent

Job description

HOPE Family Health Services in Tennessee is seeking a Community Health Worker for Behavioral Health Telephone Support to help patients access services by phone, coordinate follow-ups, and connect them with community resources.

You will work with care teams to schedule appointments, reinforce education, document interactions in the EHR, and support language access. Off-site work may be possible in some cases, but primary duties are in-office.