Community Health Navigator: Care Coordination & Support

Automatic Data Processing, Inc.; Westmoreland (TN); On-site; USD 38,000 - 52,000; Full time

Job summary

HOPE Family Health Services in Westmoreland, TN is seeking a Community Health Worker to assist patients by phone with follow-up and coordination of medical services. You will identify barriers to care, connect patients with resources, and document services in the EHR while maintaining confidentiality.

Primary duties include building trusting relationships, coordinating care with clinical teams, and ensuring patients understand appointments and next steps.

Qualifications

• High school diploma or equivalent required; health care experience preferred.
• Ability to communicate clearly with patients and teams; organize tasks and escalate when needed.
• Ability to use electronic health records and standard office software; learn new tools as needed.
• Additional language proficiency or interpreter qualifications may be required for specific assignments.

Responsibilities

• Build respectful, trusting relationships with patients and families; support patient choice.
• Contact patients by telephone, electronic message, or in person; relay information and route concerns.
• Help patients understand appointments, care plans, referrals, tests, and next steps.
• Identify barriers to care and connect patients with HOPE programs and resources.
• Coordinate with medical and behavioral health teams to support continuity of care.
• Maintain timely records of contacts, referrals, and follow-up in the EHR; protect confidentiality.
• Participate in team meetings, training, and quality improvement activities.

Skills

Communication

EHR familiarity

Care coordination

Language support

Education

High school diploma or equivalent

Job description

HOPE Family Health Services in Westmoreland, TN is seeking a Community Health Worker to assist patients by phone with follow-up and coordination of medical services. You will identify barriers to care, connect patients with resources, and document services in the EHR while maintaining confidentiality.

Primary duties include building trusting relationships, coordinating care with clinical teams, and ensuring patients understand appointments and next steps.