Referral Coordinator & Community Health Advocate

Automatic Data Processing, Inc.; Westmoreland (TN); On-site; USD 22,000 - 30,000; Full time

Job summary

HOPE Family Health Services in Westmoreland, TN, is seeking a Community Health Worker to support referral coordination and patient navigation. You will assist patients with scheduling referrals, coordinating with outside providers, and following up to ensure access to services.

The CHW will communicate with patients and care teams, identify barriers to care, and document services while supporting various assignments in medical or behavioral health touchpoints, language access, and community

Qualifications

• High school diploma or equivalent is required.
• Ability to communicate clearly and respectfully with patients, colleagues, and community partners.
• Familiarity with electronic health records and standard office software is preferred.

Responsibilities

• Build respectful, trusting relationships with patients and families; communicate in a culturally responsive manner and support patient choice and self-advocacy.
• Contact patients by telephone, electronic message, or in person as assigned; respond to questions, relay approved information, identify needs, and route clinical concerns promptly to the appropriate licensed staff or provider.
• Help patients understand appointments, care plans, referrals, tests, and next steps using information approved by the care team; reinforce education and instructions without independently diagnosing, treating, or giving clinical advice.
• Identify barriers to care, including transportation, insurance, cost, language, food, housing, and access to services; connect patients with HOPE programs and community resources and follow up on connections as assigned.
• Coordinate with medical, behavioral health, pharmacy, and other teams and external partners to support continuity of care and timely follow-up.
• Maintain timely, accurate records of contacts, referrals, services, and follow-up in the electronic health record and other approved systems; protect confidential information.

Skills

Communication skills

Cultural sensitivity

Organizational skills

Language proficiency

Electronic health records

Office software

Education

High school diploma or equivalent

Tools

Electronic health records

Job description

HOPE Family Health Services in Westmoreland, TN, is seeking a Community Health Worker to support referral coordination and patient navigation. You will assist patients with scheduling referrals, coordinating with outside providers, and following up to ensure access to services.

The CHW will communicate with patients and care teams, identify barriers to care, and document services while supporting various assignments in medical or behavioral health touchpoints, language access, and community