Phone Banking & Solutions Specialist

S; Punxsutawney (Jefferson County); On-site; USD 21,000 - 38,000; Full time

Job summary

S by S is seeking a Customer Service Representative to handle inbound calls and research requests in a fast-paced branch setting.

You will provide product knowledge, assist with online banking, process account changes, and support debit card services, while maintaining courteous, professional service.

Requires a high school diploma and 1–2 years of business experience; opportunities to grow with training and team collaboration.

Qualifications

• Requires high school diploma or equivalent.
• 1–2 years general business experience.
• Strong written and verbal communication.

Responsibilities

• Answer inbound customer service calls.
• Provide product knowledge and service information.
• Assist customers with online banking inquiries.
• Close or replace debit cards; manage limits.
• Assist in training new staff.

Skills

Customer service

Phone support

Sales

Written communication

Research skills

Teamwork

Education

High school diploma

Tools

CRM software

MS Office

Online banking

Job description

S by S is seeking a Customer Service Representative to handle inbound calls and research requests in a fast-paced branch setting.

You will provide product knowledge, assist with online banking, process account changes, and support debit card services, while maintaining courteous, professional service.

Requires a high school diploma and 1–2 years of business experience; opportunities to grow with training and team collaboration.