Banking Customer Care Pro

southern bank and trust; Loma Linda (MO); On-site; USD 19,000 - 28,000; Full time

Job summary

Southern Bank is seeking a customer service representative to handle inbound calls from bank customers, resolve inquiries, and cross-sell appropriate products. You will work in a professional call center environment, delivering a WOW experience while ensuring confidentiality and quality service.

The ideal candidate has a HS diploma, strong communication and problem-solving skills, and the ability to learn banking software.

Qualifications

• High school diploma or equivalent required.
• Experience in retail banking or call center is beneficial but not required.
• Strong customer service and problem-resolution skills essential.

Responsibilities

• Receives and fields incoming customer service calls via telephone.
• Promotes strong customer relationships in a call center environment; acts professionally.
• Identifies customer needs and opportunities to grow the bank.
• Maintains confidentiality of customer information and adheres to bank policies.
• Uses bank software and tools to process requests and resolve issues.

Skills

Customer service

Problem resolution

Verbal communication

Written communication

Organizational skills

Education

High school diploma or equivalent

High school work-study program

Tools

Banking software

Job description

Southern Bank is seeking a customer service representative to handle inbound calls from bank customers, resolve inquiries, and cross-sell appropriate products. You will work in a professional call center environment, delivering a WOW experience while ensuring confidentiality and quality service.

The ideal candidate has a HS diploma, strong communication and problem-solving skills, and the ability to learn banking software.