Phoenix-Based Customer Experience Specialist - Multichannel

TEEMA Solutions Group; Surprise (AZ); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Competitive base salary

Collaborative team environment

Job summary

A customer service solution provider in Surprise, Arizona, is seeking to hire individuals for responding to customer inquiries across various channels. Ideal candidates will have excellent communication skills and a collaborative mindset. Responsibilities include documenting customer interactions and identifying upsell opportunities. The position offers competitive pay and on-site work conditions in Phoenix, AZ, emphasizing teamwork and career progression.

Qualifications

• Ability to meet and exceed individual and team targets.
• Strong CRM documentation and accurate customer history updates.
• Knowledge of product features and changes.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Document interactions and update CRM for customer history.
• Identify upsell and cross-sell opportunities.

Skills

Excellent verbal communication

Experience with multi-channel inquiries

Strong problem-solving skills

Tools

CRM software

Job description

A customer service solution provider in Surprise, Arizona, is seeking to hire individuals for responding to customer inquiries across various channels. Ideal candidates will have excellent communication skills and a collaborative mindset. Responsibilities include documenting customer interactions and identifying upsell opportunities. The position offers competitive pay and on-site work conditions in Phoenix, AZ, emphasizing teamwork and career progression.