Technical Support & Customer Care Specialist — Remote

FutureStep Korn Ferry; Phoenix (AZ); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive wages with financial incentives

FREE Internet and discounted services

Medical, Dental, and Vision Benefits from first day

401(K) and Pension

Up to 22 days of Paid Time Off

Tuition Assistance

Flexible work options

Career Advancement Opportunities

Job summary

A leading telecommunications provider in Phoenix, Arizona is seeking a Call Center Customer Service Representative (Technical Support) to engage with customers and provide solutions. Responsibilities include answering calls, troubleshooting issues, and maximizing sales opportunities. Candidates must have a high school diploma and customer service experience. The position offers competitive wages, comprehensive benefits from day one, and opportunities for career advancement in a supportive work environment.

Qualifications

• Minimum 6 months customer service experience.
• Proficiency in troubleshooting basic hardware and software issues is preferred.
• Strong aptitude for helping customers and meeting sales goals.

Responsibilities

• Answer inbound customer calls about Cox products.
• Resolve technical issues through real-time troubleshooting.
• Maximize sales opportunities with customers.

Skills

Customer Service Orientation

Troubleshooting

Bilingual (English/Spanish)

Education

High school graduate or GED

Tools

Computer skills

Job description

A leading telecommunications provider in Phoenix, Arizona is seeking a Call Center Customer Service Representative (Technical Support) to engage with customers and provide solutions. Responsibilities include answering calls, troubleshooting issues, and maximizing sales opportunities. Candidates must have a high school diploma and customer service experience. The position offers competitive wages, comprehensive benefits from day one, and opportunities for career advancement in a supportive work environment.