Phoenix-Based Customer Experience Specialist - Multichannel

TEEMA Solutions Group; Kingston (NM); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive base salary

Career development opportunities

Collaborative team environment

Job summary

A Customer Service Solutions Provider in New Mexico seeks a skilled Customer Service Representative to respond to inquiries via phone, email, and chat. The role requires excellent communication skills, the ability to achieve targets, and experience with CRM systems. Join a team that values collaboration and offers a competitive base salary, monitoring customer satisfaction, and opportunities for professional development.

Qualifications

• Excellent empathy and clarity in communication.
• Experience with CRM systems for customer history.
• Ability to identify ethical upsell opportunities.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Achieve individual and team targets using pipelines.
• Provide timely responses to high-visibility inquiries.
• Document interactions to maintain customer history.
• Monitor and report on customer satisfaction metrics.

Skills

Excellent verbal and written communication

Ability to meet and exceed targets

Experience handling multi-channel inquiries

Strong CRM documentation

Knowledge of product features

Strong problem-solving skill

Collaborative mindset

Job description

A Customer Service Solutions Provider in New Mexico seeks a skilled Customer Service Representative to respond to inquiries via phone, email, and chat. The role requires excellent communication skills, the ability to achieve targets, and experience with CRM systems. Join a team that values collaboration and offers a competitive base salary, monitoring customer satisfaction, and opportunities for professional development.