Customer Experience & Support Specialist

The Results Companies; Phoenix (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading customer experience firm in Phoenix is seeking a Customer Service Representative to assist customers with inquiries and troubleshooting. Responsibilities include using multiple computer applications and maintaining productivity. Ideal candidates must have a High School Diploma or GED, be proficient in typing, and possess strong listening and negotiation skills. This is a great opportunity to join a recognized company that values employee development and operational excellence.

Qualifications

• Must be 18 years of age or older.
• Proficient in typing speed of 25 WPM.
• Must be able to train full time.

Responsibilities

• Uses multiple computer applications to respond to customer needs.
• Documents customer calls in the database system.
• Helps maintain a good team and working environment.

Skills

Proficient typing and computer navigation skills

Superb listening skills

Negotiation skills

De-escalation skills

Education

High School Diploma or GED

Job description

A leading customer experience firm in Phoenix is seeking a Customer Service Representative to assist customers with inquiries and troubleshooting. Responsibilities include using multiple computer applications and maintaining productivity. Ideal candidates must have a High School Diploma or GED, be proficient in typing, and possess strong listening and negotiation skills. This is a great opportunity to join a recognized company that values employee development and operational excellence.