Phoenix-Based Customer Experience Specialist - Multichannel

TEEMA Solutions Group; Phoenix (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive base salary

Collaborative team environment

Job summary

A customer service firm based in Phoenix, AZ is seeking candidates to respond to customer inquiries via phone, email, and live chat. The ideal candidate will possess strong communication skills, the ability to meet targets, and experience with multi-channel inquiries. This role offers a competitive salary and the chance to work in a collaborative environment. Applicants should be committed to professional development and maintaining accurate customer interactions.

Qualifications

• Excellent verbal and written communication with empathy and clarity.
• Ability to meet and exceed individual and team targets via pipelines.
• Experience handling multi-channel inquiries (phone, email, chat).
• Strong CRM documentation and accurate customer history updates.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Achieve individual and team targets using daily, weekly, and monthly pipelines.
• Provide timely and professional responses to high-visibility customer inquiries.
• Document interactions and update CRM to maintain a complete customer history.

Skills

Excellent verbal and written communication

Ability to meet targets

Experience with multi-channel inquiries

Strong CRM documentation

Strong problem-solving skills

Collaborative mindset

Job description

A customer service firm based in Phoenix, AZ is seeking candidates to respond to customer inquiries via phone, email, and live chat. The ideal candidate will possess strong communication skills, the ability to meet targets, and experience with multi-channel inquiries. This role offers a competitive salary and the chance to work in a collaborative environment. Applicants should be committed to professional development and maintaining accurate customer interactions.