Phoenix-Based Customer Experience Specialist - Multichannel

TEEMA Solutions Group; Tucson (AZ); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive base salary

Collaborative team environment

Job summary

A customer service organization in Tucson, Arizona is seeking individuals to respond to customer inquiries through various channels. The role involves achieving targets, maintaining customer interaction history, and identifying growth opportunities. Candidates should have excellent communication skills and be familiar with CRM practices. An on-site work location in Phoenix is required, offering a competitive salary and team collaboration.

Qualifications

• Experience in customer service roles, particularly via phone, email, and chat.
• Strong CRM documentation skills are essential.
• Knowledge about product features and updates is required.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Achieve targets using daily, weekly, and monthly pipelines.
• Document interactions and maintain CRM updates.
• Identify upsell and cross-sell opportunities.
• Participate in ongoing training for career development.

Skills

Excellent verbal and written communication

Ability to meet/exceed targets

Experience handling multi-channel inquiries

Strong problem-solving skills

Collaborative mindset

Job description

A customer service organization in Tucson, Arizona is seeking individuals to respond to customer inquiries through various channels. The role involves achieving targets, maintaining customer interaction history, and identifying growth opportunities. Candidates should have excellent communication skills and be familiar with CRM practices. An on-site work location in Phoenix is required, offering a competitive salary and team collaboration.