Phoenix 911 Dispatcher Calm Critical-Calls Expert

Emergency Telecommunicator Services; Phoenix (AZ); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

Emergency Telecommunicator Services seeks an 911 Emergency Dispatcher in Phoenix to connect callers with responders, gather information, and coordinate EMS, fire, and police resources. The role requires calm communication, listening, and accurate incident documentation.

Responsibilities include answering calls, confirming locations, assessing priority, and entering data into CAD systems while coordinating with multiple agencies. Ongoing shifts, overtime, and rotating schedules may apply.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants or require certifications.
• Good typing, listening, clear speech and basic computer proficiency help during calls.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into CAD systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training limits.
• Maintain records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Organization under pressure

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services seeks an 911 Emergency Dispatcher in Phoenix to connect callers with responders, gather information, and coordinate EMS, fire, and police resources. The role requires calm communication, listening, and accurate incident documentation.

Responsibilities include answering calls, confirming locations, assessing priority, and entering data into CAD systems while coordinating with multiple agencies. Ongoing shifts, overtime, and rotating schedules may apply.