911 Emergency Dispatcher – Calm, Critical-Response Operator

911 Emergency Communications; Black Canyon City (AZ); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Paid leave

Professional training

Overtime compensation

Job summary

911 Emergency Communications is seeking skilled emergency dispatchers for Black Canyon City, AZ. You will handle emergency and routine calls, confirm critical details, and coordinate responders using multiple radio and computer systems.

The role emphasizes calm communication, precise data entry, and adherence to agency procedures across shifts, with potential overtime and weekend requirements.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants or require prior emergency communications experience.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update personnel as circumstances change.
• Provide approved caller instructions within training limits.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Clear communication

Typing

Computer literacy

Organizational skills under pressure

Education

High school diploma

Job description

911 Emergency Communications is seeking skilled emergency dispatchers for Black Canyon City, AZ. You will handle emergency and routine calls, confirm critical details, and coordinate responders using multiple radio and computer systems.

The role emphasizes calm communication, precise data entry, and adherence to agency procedures across shifts, with potential overtime and weekend requirements.