Critical 911 Dispatcher — Calm, Rapid Response

Emergency Telecommunicator Services; Old Mission (MI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Job summary

Emergency Telecommunicator Services in Old Mission is seeking 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. The role requires calm communication, precise information gathering, and coordination across multiple systems to ensure timely help.

Responsibilities include answering calls, confirming locations, documenting changes, and relaying information per agency procedures, with shifts potentially including overnight, weekends, and overtime.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.
• The official announcement determines required testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Job description

Emergency Telecommunicator Services in Old Mission is seeking 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. The role requires calm communication, precise information gathering, and coordination across multiple systems to ensure timely help.

Responsibilities include answering calls, confirming locations, documenting changes, and relaying information per agency procedures, with shifts potentially including overnight, weekends, and overtime.