Phlebotomy & Patient Services Team Lead

Banner Health; Kingman (AZ); On-site; USD 52,000 - 70,000; Full time

Job summary

Banner Health in Kingman, AZ seeks a Patient Services Team Lead to oversee a department, coordinate with staff and other units, and drive quality improvements. The role requires phlebotomy/test management experience and strong leadership.

You will mentor staff, ensure regulatory compliance, and partner with management to optimize patient flow and service delivery in a fast-paced setting.

Qualifications

• High school diploma or equivalent required.
• Two years of experience in clinical laboratory phlebotomy/test management.
• Ability to lead and communicate effectively.
• Advanced computer skills and strong customer service.
• Knowledge of regulatory, accrediting, and compliance requirements.
• ADHS Fingerprinting Certification or ability to obtain fingerprinting certification may be required.
• Valid driver’s license may be required.

Responsibilities

• Serve as initial resource and liaison between staff, other departments and Patient Services management.
• Assist, resolve, and report to area Supervisor.
• Perform technical and administrative work at an advanced level of competency and efficiency.
• Actively contribute to patient and process quality improvement while maintaining regulatory compliance.

Skills

Leadership

Communication

Computer skills

Customer service

Regulatory compliance

Phlebotomy knowledge

Problem solving

Education

High school diploma

Associates degree

National phlebotomy certification

Job description

Banner Health in Kingman, AZ seeks a Patient Services Team Lead to oversee a department, coordinate with staff and other units, and drive quality improvements. The role requires phlebotomy/test management experience and strong leadership.

You will mentor staff, ensure regulatory compliance, and partner with management to optimize patient flow and service delivery in a fast-paced setting.