Phlebotomy Lead — Patient Services & Quality

Sonora Quest; Anthem (AZ); On-site; USD 60,000 - 85,000; Full time

Job summary

Banner Health in Anthem, Arizona is seeking an experienced Phlebotomy Supervisor to lead the cold chain and daily operations of the phlebotomy team within the PSC-Anthem-FCJ department.

The role requires strong leadership, problem-solving, and a solid understanding of clinical laboratory practices, with a focus on quality, safety, and patient-centered service. The position is full-time, on-site, and offers opportunities for staff development and process improvement.

Qualifications

• High school diploma or equivalent required.
• Two years' experience in clinical laboratory or phlebotomy.
• Strong leadership, communication and problem-solving skills.
• Familiarity with regulatory and compliance requirements.
• Excellent customer service and data entry accuracy.

Responsibilities

• Oversee phlebotomy operations and staff in Anthem.
• Ensure quality and regulatory compliance across processes.
• Coach staff, manage schedules and training.
• Maintain accurate LIS data and specimen routing.
• Collaborate with supervisors and departments for process improvements.
• Communicate effectively with internal/external customers.

Skills

Phlebotomy

Leadership

Regulatory knowledge

Customer service

Communication

Computer skills

Education

High school diploma or equivalent

Two years' experience in clinical laboratory/phlebotomy

Associate degree or equivalent experience

Tools

Laboratory Information System (LIS)

Job description

Banner Health in Anthem, Arizona is seeking an experienced Phlebotomy Supervisor to lead the cold chain and daily operations of the phlebotomy team within the PSC-Anthem-FCJ department.

The role requires strong leadership, problem-solving, and a solid understanding of clinical laboratory practices, with a focus on quality, safety, and patient-centered service. The position is full-time, on-site, and offers opportunities for staff development and process improvement.