Phlebotomy & Patient Services Lead

Banner Health; Mesa (AZ); On-site; USD 65,000 - 85,000; Full time

Job summary

Banner Health seeks a Patient Services Team Lead (PRQ) in Mesa, AZ to oversee the PSC-Power Road-PRQ phlebotomy department. You will lead staff, manage scheduling, and ensure regulatory compliance while driving process improvements and patient-focused service.

Ideal candidates bring 2+ years in a clinical lab setting, strong leadership, and excellent communication. This full-time role requires day shifts and a commitment to quality patient care.

Qualifications

• Requires high school diploma or equivalent.
• At least 2 years in clinical laboratory phlebotomy/test management.
• Strong leadership and problem-solving abilities.
• Effective communication, both oral and written.
• Advanced computer skills and regulatory knowledge.
• ADHS fingerprinting certification or ability to obtain.
• Willingness to sign Confidential Information and Restrictive Covenant Agreement.
• Valid driver’s license may be required.
• National phlebotomy certification preferred.

Responsibilities

• Oversee daily department operations and staffing schedules.
• Coach and mentor phlebotomists and support staff.
• Ensure compliance with regulatory and quality standards.
• Coordinate with supervisors and management to meet performance goals.
• Promote excellent patient service and effective communication.

Skills

Phlebotomy experience

Healthcare leadership

Customer service

Regulatory knowledge

Communication skills

Computer literacy

Fingerprinting certification

Confidentiality agreements

Management training

Education

High school diploma or equivalent

Associate degree (preferred)

National phlebotomy certification (preferred)

Tools

Job description

Banner Health seeks a Patient Services Team Lead (PRQ) in Mesa, AZ to oversee the PSC-Power Road-PRQ phlebotomy department. You will lead staff, manage scheduling, and ensure regulatory compliance while driving process improvements and patient-focused service.

Ideal candidates bring 2+ years in a clinical lab setting, strong leadership, and excellent communication. This full-time role requires day shifts and a commitment to quality patient care.