Night Patient Services Lead: Phlebotomy & Operations

Banner Health; Phoenix (AZ); On-site; USD 50,000 - 70,000; Full time

Job summary

Banner Health is seeking a Patient Services Team Lead in Phoenix, Arizona. This role involves supervising staff, managing operations, and ensuring quality in phlebotomy and test management.

The ideal candidate will have a strong background in clinical laboratory operations, excellent customer service skills, and the ability to lead and train others effectively. In this position, you will focus on improving patient care by enhancing the quality of services provided to all clients.

Qualifications

• Two years of experience in the clinical laboratory in phlebotomy/test management.
• Ability to communicate effectively in oral and written formats.
• Knowledge of regulatory, accrediting, and compliance requirements.

Responsibilities

• Act as a resource and communication liaison between staff and management.
• Coach and mentor phlebotomists and ancillary staff.
• Manage daily schedules and attendance tracking.
• Participate in financial monitoring and improvement.

Skills

Customer Service

Leadership

Advanced Computer Skills

Problem Solving

Education

High School Diploma or Equivalent

Job description

Banner Health is seeking a Patient Services Team Lead in Phoenix, Arizona. This role involves supervising staff, managing operations, and ensuring quality in phlebotomy and test management.

The ideal candidate will have a strong background in clinical laboratory operations, excellent customer service skills, and the ability to lead and train others effectively. In this position, you will focus on improving patient care by enhancing the quality of services provided to all clients.