Patient Services Team Lead, Phlebotomy & Lab Ops

Banner Health; Paradise Valley (AZ); On-site; USD 25,000 - 34,000; Full time

Job summary

Banner Health is seeking a Phlebotomy/Laboratory Services professional to support the PSC-PV Bell-BLD department in Phoenix, AZ. The role acts as a communication liaison across teams, under supervision, and contributes to quality improvement while maintaining regulatory compliance.

Ideal candidates have a high school diploma, 2 years of clinical phlebotomy/test management experience, and strong customer service and leadership skills.

Qualifications

• Education consistent with a high school diploma or equivalent.
• Two years of experience in phlebotomy/test management area within a clinical laboratory.
• Ability to perform complex problem solving and display leadership.

Responsibilities

• Acts as initial resource and communication liaison between staff, other departments and Patient Services management.
• Assists, resolves, and reports to and under the guidance of the area Supervisor.
• Maintains compliance with regulatory agencies while supporting quality improvement.

Skills

Phlebotomy knowledge

Leadership

Communication

Customer service

Regulatory knowledge

Advanced computer skills

Education

High school diploma or equivalent

Job description

Banner Health is seeking a Phlebotomy/Laboratory Services professional to support the PSC-PV Bell-BLD department in Phoenix, AZ. The role acts as a communication liaison across teams, under supervision, and contributes to quality improvement while maintaining regulatory compliance.

Ideal candidates have a high school diploma, 2 years of clinical phlebotomy/test management experience, and strong customer service and leadership skills.