Phlebotomy Onboarding & Transition Specialist

Quest Diagnostics Incorporated; Fall River (MA); On-site; USD 39,000 - 42,000; Full time

Benefits offered by this job

Day 1 Medical

Best-in-class well-being programs

401(k) with company match

Job summary

Quest Diagnostics Incorporated is seeking an IOP Transition Representative in Fall River, MA. Monday–Friday, 6:00 AM–8:00 PM with rotational weekends.

You will onboard new in-office phlebotomists for new client offices and coach teams to ensure accurate test ordering and compliance with protocols. You must have 5 years of phlebotomy experience (including pediatric/geriatric venipuncture) and at least 2 years PSC exposure, plus data entry and strong customer service skills.

Qualifications

• 5 years of phlebotomy experience, including pediatric and geriatric venipuncture.
• Minimum 2 years as a phlebotomist in a Patient Service Center environment.
• Keyboard/data entry experience required.
• Customer service experience in a service environment.
• Reliable transportation, valid driver's license, and clean driving record.

Responsibilities

• Provide effective onboarding services for new IOP clients and phlebotomists.
• Ensure clients and phlebotomists are trained on test ordering processes and office protocols.
• Resolve TIQ or TNP issues and provide client feedback.
• Set up clients prior to go-live (supplies, connectivity, workstation).
• Train, coach, and evaluate phlebotomists; assist with roll-out of policies and procedures.
• Greet patients and treat clients with courtesy and care.

Skills

Phlebotomy

Data entry

Customer service

English communication

Independent work

Education

High School Diploma or Equivalent

Job description

Quest Diagnostics Incorporated is seeking an IOP Transition Representative in Fall River, MA. Monday–Friday, 6:00 AM–8:00 PM with rotational weekends.

You will onboard new in-office phlebotomists for new client offices and coach teams to ensure accurate test ordering and compliance with protocols. You must have 5 years of phlebotomy experience (including pediatric/geriatric venipuncture) and at least 2 years PSC exposure, plus data entry and strong customer service skills.