IOP Transition Specialist - Onboarding & Training

Quest Diagnostics Incorporated; Virginia (MN); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Day 1 Medical, supplemental health, d​

Best-in-class well-being programs

Annual, no-cost health assessment

healthyMINDS mental health program

Vacation and Health/Flex Time

6 Holidays plus 1 "MyDay" off

FinFit financial coaching and services

401(k) pre-tax and/or Roth IRA with 5%

Employee stock purchase plan

Life and disability insurance, buy-up

Flexible Spending Accounts

Annual incentive plans

Matching gifts program

Education assistance through MyQuest

Job summary

Quest Diagnostics Incorporated in Woodbridge, VA seeks an IOP Transition Representative to deliver onboarding services for new and complex IOP clients and to coordinate the start-up of new facilities. The role rotates to assignments and coaches new staff under regional guidance.

The position emphasizes training, process adherence, and coordination of phlebotomy services, with a focus on smooth go-lives and high-quality support for customers.

Qualifications

• 5 years of phlebotomy experience including pediatric and geriatric venipuncture and capillary collections.
• Minimum 2 years as a phlebotomist in a Patient Service Center environment.
• Keyboard/data entry application experience is required.
• Customer service in a service environment is required.
• Must have reliable transportation, valid driver license, and clean driving record.

Responsibilities

• Provide effective onboarding for new IOP clients and the related phlebotomist.
• Ensure clients and phlebotomists are trained on test ordering processes and office protocols.
• Resolve TIQ or TNP issues and provide feedback to the client.
• Ensure client setup is completed prior to go-live (supplies, connectivity, workstation).
• Train, coach, and evaluate phlebotomists; assist in policy roll-out.

Skills

Phlebotomy

PSC experience

Data entry

Customer service

Driver's license

Education

HS diploma

Job description

Quest Diagnostics Incorporated in Woodbridge, VA seeks an IOP Transition Representative to deliver onboarding services for new and complex IOP clients and to coordinate the start-up of new facilities. The role rotates to assignments and coaches new staff under regional guidance.

The position emphasizes training, process adherence, and coordination of phlebotomy services, with a focus on smooth go-lives and high-quality support for customers.