IOP Transition Specialist - Onboarding & Training Lead

Quest Diagnostics Incorporated; Norfolk (VA); Presencial; USD 37.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Day 1 Medical

401(k) plan with company match

Education assistance

Vacation and Health/Flex Time

Descripción de la vacante

Quest Diagnostics Incorporated in Norfolk, VA seeks an IOP Transition Representative to support onboarding of new clients and the phlebotomy team. The role runs Monday–Friday 8:00 AM–5:00 PM with rotational weekends and involves travel to multiple locations.

The incumbent coaches staff, ensures go-live readiness, and upholds lab protocols with strong customer service. Experience in phlebotomy and in PSC settings is required; English proficiency is essential.

Formación

• 5 years of phlebotomy experience including pediatric and geriatric venipuncture.
• Minimum 2 years as a phlebotomist in a Patient Service Center.
• Keyboard/data entry experience required.
• Customer service in a service environment.
• Reliable transportation, valid driver license, and clean driving record.
• English language proficiency required.

Responsabilidades

• Provides effective on-boarding services for new IOP clients and the related phlebotomist.
• Ensures clients and phlebotomists are well trained on test ordering processes and office protocols
• Resolves any TIQ or TNP issues and provides feedback to client
• Ensures client set-up is completed prior to go-live (i.e. supplies, connectivity, work station, etc.)
• Takes initiative to resolve issues or escalates to appropriate manager for resolution
• Responsible for training, coaching, and providing input on the performance evaluation of the phlebotomists as appropriate. Assists in the roll-out of new policies and procedures.
• Greet patients appropriately. Treat all clients and patients in a courteous and caring manner.
• Ensures all field phlebotomy and IOP specimens are collected accurately and on time according to established procedures.
• Responsible for completing requisitions accurately.
• Meet with clients to confirm handwritten orders, verify test(s) ordered, obtain accurate billing information, i.e. diagnosis codes, UPIN information, etc.
• Research test/client information utilizing lab computer system or Directory of Service.
• Label, centrifuge, split, and freeze specimens as required by test order.
• Package specimens for transport.
• Assist in relocating, opening new facilities as necessary maintains required records and documentation.
• Reads, understands and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies and procedures, Employee Handbook, Quality Assurance Manual).
• Maintains all appropriate PSC/Phlebotomy logs.
• Assist with compilation of monthly statistics and data. Submits data on time monthly.
• Perform basic clerical duties, i.e. filing, faxing, preparing mail. Will be required to perform electronic data entry.
• Submits accurate time and travel logs as directed by management and on time.
• Submits accurate expense forms, if applicable, on the required day.
• Assist with periodic inventory counts, report shortages and problems to group leader or supervisor as they occur.
• Travel may be required for in-office phlebotomy or to work at multiple locations.
• Must be able to work cross functionally with the sales and client services organizations.
• Must be able to make decisions based on established procedures and exercise good judgment. Seek supervisor guidance when appropriate.

Conocimientos

Phlebotomy expertise

Customer service

Communication skills

Organization skills

Data entry

English proficiency

Educación

High School Diploma or equivalent

Herramientas

Data entry software

Descripción del empleo

Quest Diagnostics Incorporated in Norfolk, VA seeks an IOP Transition Representative to support onboarding of new clients and the phlebotomy team. The role runs Monday–Friday 8:00 AM–5:00 PM with rotational weekends and involves travel to multiple locations.

The incumbent coaches staff, ensures go-live readiness, and upholds lab protocols with strong customer service. Experience in phlebotomy and in PSC settings is required; English proficiency is essential.