IOP Onboarding & Transition Specialist

Quest Diagnostics; Norfolk (VA); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Day 1 Medical

401(k) with company match up to 5%

Education assistance

Career advancement opportunities

Annual incentive plans

Job summary

Quest Diagnostics in Norfolk, VA seeks an IOP Transition Representative to onboard new and complex clients for in-office phlebotomy services. You will start up new client offices during recruitment, rotate to assignments, and coach new staff to ensure smooth go-lives.

Role requires phlebotomy experience; travel may be required. Monday–Friday 8:00 AM–5:00 PM with rotational weekends; benefits and performance bonus available.

Qualifications

• 5 years of phlebotomy experience including pediatric and geriatric venipuncture.
• Minimum 2 years as a phlebotomist in a Patient Service Center environment.
• Keyboard/data entry experience required.

Responsibilities

• Provides effective onboarding services for new IOP clients and phlebotomists.
• Ensures clients and phlebotomists are trained on test ordering processes.
• Resolves TIQ/TNP issues and provides feedback to clients.
• Sets up client sites prior to go-live (supplies, connectivity, workstation).
• Trains, coaches, and evaluates phlebotomists as appropriate.
• Greet patients; treat clients and patients courteously and professionally.
• Ensures specimens are collected accurately and on time.
• Completes requisitions accurately and verifies billing information.
• Travel may be required to multiple locations; coordinates with leadership.

Skills

Phlebotomy

Customer service

Independent worker

Organization

Communication

Data entry

Education

High School Diploma or Equivalent

Medical assistant or paramedic training (Preferred)

Job description

Quest Diagnostics in Norfolk, VA seeks an IOP Transition Representative to onboard new and complex clients for in-office phlebotomy services. You will start up new client offices during recruitment, rotate to assignments, and coach new staff to ensure smooth go-lives.

Role requires phlebotomy experience; travel may be required. Monday–Friday 8:00 AM–5:00 PM with rotational weekends; benefits and performance bonus available.