IOP Client Onboarding Specialist

Quest Diagnostics; Midlothian (VA); On-site; USD 54,000 - 58,000; Full time

Benefits offered by this job

Day 1 Medical

401(k) match up to 5%

Education assistance

Job summary

Quest Diagnostics in Midlothian, VA is seeking an IOP Transition Representative to onboarding new clients and oversee the in-office phlebotomy setup. The role involves coaching and mentoring new staff, ensuring proper test ordering, and maintaining accurate documentation across go-live processes.

The position requires travel to multiple sites and working a Monday–Friday schedule with weekend rotation. Strong phlebotomy experience and customer service skills are essential, along with reliable

Qualifications

• 5 years of phlebotomy experience, including pediatric and geriatric venipuncture and capillary collections
• Minimum 2 years as a phlebotomist in a Patient Service Center environment
• Keyboard/data entry experience required
• Customer service in a service environment required
• Reliable transportation, valid driver license, and clean driving record

Responsibilities

• Provides effective onboarding services for new IOP clients and the related phlebotomist
• Ensures clients and phlebotomists are well trained on test ordering processes and office protocols
• Resolves TIQ or TNP issues and provides feedback to client
• Ensures client setup is completed prior to go-live (supplies, connectivity, workstation)
• Trains, coaches, and evaluates phlebotomists; assists in roll-out of new policies and procedures
• Greet patients and maintain courteous, caring client interactions
• Ensure phlebotomy specimens are collected accurately and on time
• Complete requisitions accurately and gather billing information
• Travel may be required for in-office phlebotomy or to multiple locations
• Work with sales and client services teams; act as mentor for new staff
• Assist with SOP implementation for phlebotomy services

Skills

Phlebotomy

Customer service

Data entry

Communication

Education

High School Diploma or Equivalent

Job description

Quest Diagnostics in Midlothian, VA is seeking an IOP Transition Representative to onboarding new clients and oversee the in-office phlebotomy setup. The role involves coaching and mentoring new staff, ensuring proper test ordering, and maintaining accurate documentation across go-live processes.

The position requires travel to multiple sites and working a Monday–Friday schedule with weekend rotation. Strong phlebotomy experience and customer service skills are essential, along with reliable