IOP Onboarding & Transition Specialist

Quest Diagnostics; Woodbridge (VA); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Day 1 Medical

401(k) with company match

Education assistance

Vacation and Health/Flex Time

Career advancement opportunities

Job summary

Quest Diagnostics is recruiting an IOP Transition Representative in Woodbridge, VA. This role supports onboarding for new in-office phlebotomists, ensuring proper test ordering, protocols, and a smooth go-live process.

The role requires phlebotomy expertise, strong customer service, and the ability to travel between sites as needed. A driver’s license and reliable transportation are essential.

Qualifications

• 5 years of phlebotomy experience required, including pediatric and geriatric venipuncture and capillary collections.
• Minimum 2 years as a phlebotomist in a Patient Service Center environment.
• Keyboard/data entry experience required.
• Customer service in a service environment required.
• Must have reliable transportation, valid driver license, and clean driving record.

Responsibilities

• Provides effective on-boarding services for new IOP clients and the related phlebotomist.
• Ensures clients and phlebotomists are well trained on test ordering processes and office protocols.
• Resolves TIQ or TNP issues and provides feedback to client.
• Ensures client setup is completed prior to go-live (supplies, connectivity, workstation).
• Takes initiative to resolve issues or escalate to the appropriate manager for resolution.
• Trains, coaches, and provides input on performance evaluations of phlebotomists; supports rollout of new policies.

Skills

Phlebotomy

Independent work

Organization

Communication

Interpersonal skills

Data entry

English

Education

High School Diploma or Equivalent

Job description

Quest Diagnostics is recruiting an IOP Transition Representative in Woodbridge, VA. This role supports onboarding for new in-office phlebotomists, ensuring proper test ordering, protocols, and a smooth go-live process.

The role requires phlebotomy expertise, strong customer service, and the ability to travel between sites as needed. A driver’s license and reliable transportation are essential.