IOP Transition & Onboarding Specialist

Quest Diagnostics; Crystal (MN); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Day 1 Medical

401(k) company match

Education assistance

Annual incentive plans

Vacation/Time off

Job summary

Quest Diagnostics is seeking an IOP Transition Representative in Crystal, MN to support onboarding for new client offices and coordinate phlebotomy services. You will train staff on test ordering and ensure go-live readiness with proper documentation.

This full-time role requires travel, a Monday–Friday schedule, and a focus on quality patient care. A high school diploma and phlebotomy experience are preferred, with strong communication and organizational skills.

Qualifications

• 5 years of phlebotomy experience required, including pediatric and geriatric venipuncture and capillary collections.

Responsibilities

• Provide on-boarding services for new IOP clients and related phlebotomists.
• Ensure staff are trained on test ordering processes and office protocols.
• Resolve TIQ or TNP issues and provide client feedback.
• Ensure client setup is completed prior to go-live (supplies, connectivity, workstation).
• Train, coach, and evaluate phlebotomists as needed.

Skills

Phlebotomy experience

Customer service

English communication

Keyboard/data entry

Education

High School Diploma or Equivalent

Job description

Quest Diagnostics is seeking an IOP Transition Representative in Crystal, MN to support onboarding for new client offices and coordinate phlebotomy services. You will train staff on test ordering and ensure go-live readiness with proper documentation.

This full-time role requires travel, a Monday–Friday schedule, and a focus on quality patient care. A high school diploma and phlebotomy experience are preferred, with strong communication and organizational skills.