IOP Transition & Onboarding Specialist

Quest Diagnostics Incorporated; Crystal (MN); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Day 1 Medical

401(k) matching

Annual incentive plan

Education assistance

Vacation and Health/Flex Time

Job summary

Quest Diagnostics Incorporated in Crystal, MN is seeking an IOP Transition Representative to support onboarding of new in-office phlebotomists. You will coordinate client setups and train staff on test ordering and office protocols.

The role requires travel and a Monday–Friday schedule with rotating weekends, with pay ranging from $24 to $27 per hour. The position emphasizes patient care, accuracy in specimen handling, and timely communications with managers.

Qualifications

• 5 years phlebotomy experience, including pediatric and geriatric venipuncture.
• Minimum 2 years as a phlebotomist in a Patient Service Center.
• Keyboard/data entry experience required.
• Customer service in a service environment required.
• Reliable transportation and valid driver license.

Responsibilities

• Provide on-boarding services for new IOP clients and phlebotomists.
• Ensure clients and phlebotomists are trained on test ordering and office protocols.
• Resolve TIQ or TNP issues and provide client feedback.
• Ensure client setup is complete prior to go-live (supplies, connectivity, workstation).
• Train, coach, and evaluate phlebotomists as needed.

Skills

Phlebotomy

Organization

Communication

Interpersonal skills

Independent work

Data entry

Education

High School Diploma or Equivalent

Job description

Quest Diagnostics Incorporated in Crystal, MN is seeking an IOP Transition Representative to support onboarding of new in-office phlebotomists. You will coordinate client setups and train staff on test ordering and office protocols.

The role requires travel and a Monday–Friday schedule with rotating weekends, with pay ranging from $24 to $27 per hour. The position emphasizes patient care, accuracy in specimen handling, and timely communications with managers.