IOP Transition Specialist – Phlebotomy Onboarding Lead

Quest Diagnostics Incorporated; Worcester (MA); On-site; USD 39,000 - 42,000; Full time

Benefits offered by this job

Day 1 Medical

Best-in-class well-being programs

Annual health assessment Blueprint for

Wellness programs

Vacation and Health/Flex Time

401(k) with company match up to 5%

Employee stock purchase plan

Life and disability insurance

Flexible Spending Accounts

Annual incentive plans

Education assistance

Job summary

Quest Diagnostics Incorporated is hiring an IOP Transition Representative in Worcester, MA. This full-time role runs Monday to Friday, 6:00 AM to 7:00 PM with rotational weekend shifts, and offers a pay range of $28.30–$30.35 per hour.

You will onboard new clients, train phlebotomists, ensure proper test ordering and office protocols, and support go-live setups across sites. A strong phlebotomy background and customer service experience are essential.

Qualifications

• 5 years of phlebotomy experience, including pediatric and geriatric venipuncture
• Minimum 2 years as a phlebotomist in a Patient Service Center environment
• Keyboard/data entry experience
• Customer service in a service environment
• Reliable transportation, valid driver's license, and clean driving record

Responsibilities

• Provide effective onboarding services for new IOP clients and the phlebotomists
• Ensure training on test ordering processes and office protocols
• Resolve TIQ or TNP issues and provide client feedback
• Ensure client setup is complete prior to go-live
• Train, coach, and assess phlebotomists and assist in policy roll-out
• Greet patients and treat clients with courtesy and care
• Collect specimens accurately and on time per procedures
• Verify handwritten orders and billing information
• Maintain logs and prepare monthly statistics
• Complete electronic data entry and time/travel/log records
• Travel as needed to support multiple locations

Skills

Phlebotomy skills

Organizational skills

Communication skills

Interpersonal skills

English proficiency

Education

High School Diploma or equivalent

Job description

Quest Diagnostics Incorporated is hiring an IOP Transition Representative in Worcester, MA. This full-time role runs Monday to Friday, 6:00 AM to 7:00 PM with rotational weekend shifts, and offers a pay range of $28.30–$30.35 per hour.

You will onboard new clients, train phlebotomists, ensure proper test ordering and office protocols, and support go-live setups across sites. A strong phlebotomy background and customer service experience are essential.