Phlebotomy & Front Desk Specialist

onemedical; Marietta (GA); Vor Ort; USD 25.000 - 36.000; Vollzeit

Zusammenfassung

One Medical is seeking a Phlebotomist/Administrative Assistant to deliver exceptional patient experiences by performing venipuncture and providing clinical support beside the lab. You’ll be the first point of contact for members, ensuring smooth intake, scheduling, and follow-up while upholding One Medical’s brand standards.

In this role you’ll blend clinical tasks with administrative duties, communicating clearly, and collaborating with providers and virtual teams.

Qualifikationen

• Must be able to perform venipuncture and basic lab support.
• Strong verbal and written communication skills with patients and team members.
• Ability to multitask in a fast-paced office while maintaining accuracy and compassion.
• Customer-centric approach with empathy and problem-solving mindset.

Aufgaben

• Use C-I-CARE framework in all patient interactions to ensure a positive in-office experience.
• Provide venipuncture services for a diverse patient population.
• Assist with extended duties such as non-blood specimen collection, EKGs, vitals, vaccines, and swabs.
• Maintain accurate specimen labeling, handling, and processing; manage inventory and sterilization.
• Answer patient messages, follow up on lab cases, and assist providers with clerical tasks such as forms, medical records, billing inquiries, and reports.
• Handle front-of-house duties including check-in/out, insurance verification, and preparing tests.
• Participate in team problem solving, attend huddles, and support providers with ad hoc requests.
• Perform opening and closing duties and maintain the look and organization of patient and staff spaces.
• Master the technology stack (Slack, G-suite, Zoom, Circulation, RingCentral, EMR) to complete daily work.

Kenntnisse

Phlebotomy

Administrative

Customer Service

Venipuncture

EMR

Front Desk

Communication

Tools

Slack

G-suite

Zoom

Circulation

RingCentral

Electronic Medical Record (EMR)

Jobbeschreibung

One Medical is seeking a Phlebotomist/Administrative Assistant to deliver exceptional patient experiences by performing venipuncture and providing clinical support beside the lab. You’ll be the first point of contact for members, ensuring smooth intake, scheduling, and follow-up while upholding One Medical’s brand standards.

In this role you’ll blend clinical tasks with administrative duties, communicating clearly, and collaborating with providers and virtual teams.