Phlebotomist & Admin Support — Lab Front Desk

One Medical; City of White Plains, Northern (NY, KY); Hybrid; USD 35,000 - 38,000; Full time

Benefits offered by this job

Paid sabbatical for every five years

Free One Medical memberships

Employee Assistance Program

Competitive Medical, Dental and Vision

Pre-Tax commuter benefits

PTO cash outs

Job summary

One Medical in White Plains is seeking a Phlebotomist/Administrative Assistant to deliver venipuncture and clinical support as part of Lab Services and Member Support. You will be the patient-facing ambassador, ensuring an on-brand, seamless experience from lobby to lab and back to care teams.

You will work with a capable team to collect specimens, manage front-d desk tasks, and support providers with clerical duties.

Qualifications

• Phlebotomist with a minimum of 6 months of hands-on phlebotomy experience in a clinical, hospital, or laboratory setting outside of an intern/externship environment
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer‑centric solutions
• Strong written and verbal communication skills
• A High School Diploma or equivalent
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus)
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer‑focused care
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks

Responsibilities

• Use impeccable C-I-CARE framework in all patient interactions and ensure a fluid in-office experience
• Provide best in class venipuncture services across ages, depending on location
• Perform and assist with extended scope duties such as non-blood collection, EKGs, vitals
• Maintain specimen labeling, handling, processing, inventory upkeep and sterilization
• Assist providers and virtual team with clerical duties and follow up on lab cases
• Handle front of house duties including check in/out and insurance verification
• Contribute to team development through rounds and team huddles
• Perform opening/closing duties and keep office spaces organized
• Master technology suite (Slack, G-suite, Zoom, Circulation, RingCentral, EMR) to complete daily work

Skills

Phlebotomy

Customer service

Communication skills

Team collaboration

Education

High School Diploma or equivalent

Tools

EMR System

Job description

One Medical in White Plains is seeking a Phlebotomist/Administrative Assistant to deliver venipuncture and clinical support as part of Lab Services and Member Support. You will be the patient-facing ambassador, ensuring an on-brand, seamless experience from lobby to lab and back to care teams.

You will work with a capable team to collect specimens, manage front-d desk tasks, and support providers with clerical duties.