Phlebotomist & Member Support Specialist

onemedical; Colorado Springs (CO); In loco; USD 25.000 - 39.000; Tempo pieno

Descrizione del lavoro

One Medical is seeking a Lab Services Specialist/Member Support Specialist to perform venipuncture and provide administrative support. You will be the first point of contact for patients, ensuring a friendly, on-brand experience in the lobby and in the lab.

You’ll handle patient intake, scheduling, and basic billing inquiries across multiple offices in a metro area. The role emphasizes compassionate service, strong communication, and the ability to work with clinicians and virtual teams.

Competenze

• Proven venipuncture technique and patient care.
• Strong verbal and written communication.
• Ability to handle front desk tasks and scheduling.

Mansioni

• Perform venipuncture and basic lab support across offices.
• Greet patients and manage check-in/check-out processes.
• Support billing inquiries and insurance verification.
• Maintain patient records and assist providers with clerical duties.
• Operate and learn the lab/EMR systems as part of daily work.

Conoscenze

C-I-CARE communication

Venipuncture

Patient interaction

Front desk duties

Team collaboration

Empathy and service

Formazione

Phlebotomy certification (preferred)

Strumenti

EMR system

Slack

G-suite

Zoom

Circulation

RingCentral

Descrizione del lavoro

One Medical is seeking a Lab Services Specialist/Member Support Specialist to perform venipuncture and provide administrative support. You will be the first point of contact for patients, ensuring a friendly, on-brand experience in the lobby and in the lab.

You’ll handle patient intake, scheduling, and basic billing inquiries across multiple offices in a metro area. The role emphasizes compassionate service, strong communication, and the ability to work with clinicians and virtual teams.