Patient Care Phlebotomist & Front Desk Specialist

onemedical; Bethesda (MD); On-site; USD 42,000 - 56,000; Full time

Job summary

One Medical is seeking a Phlebotomist/Front Desk (Lab Services Specialist/Member Support Specialist) to deliver exceptional patient experiences. You will perform venipuncture, support clinical and administrative tasks, and ensure a smooth in-office journey for members from check-in to post-visit follow-up.

In this role you will use the full technology stack (EMR, Slack, G-suite, Zoom, Circulation, RingCentral) to coordinate care and communicate with providers.

Qualifications

• Proficiency in venipuncture and specimen collection.
• Strong patient service orientation and empathy.
• Clear verbal and written communication with patients and teammates.

Responsibilities

• Perform venipuncture and basic clinical support.
• Manage front desk tasks including check-in/check-out and patient messaging.
• Support billing questions and insurance verification as needed.
• Maintain specimen labeling, handling and inventory
• Operate in-office tech tools and EMR to coordinate care.

Skills

Venipuncture

Customer service

Verbal communication

EMR navigation

Teamwork

Tools

Electronic Medical Record (EMR) System

Slack

G-suite

Zoom

Circulation

RingCentral

Job description

One Medical is seeking a Phlebotomist/Front Desk (Lab Services Specialist/Member Support Specialist) to deliver exceptional patient experiences. You will perform venipuncture, support clinical and administrative tasks, and ensure a smooth in-office journey for members from check-in to post-visit follow-up.

In this role you will use the full technology stack (EMR, Slack, G-suite, Zoom, Circulation, RingCentral) to coordinate care and communicate with providers.