Phlebotomist & Admin Specialist - Patient Care Pro

One Medical; Charlotte (NC); On-site; USD 35,000 - 38,000; Full time

Benefits offered by this job

Paid sabbatical

Free One Medical memberships

Employee Assistance Program

Medical, Dental & Vision plans

Pre-Tax commuter benefits

PTO cash outs

Job summary

One Medical is seeking a Lab Services Specialist/Member Support Specialist to deliver venipuncture and clinical support while ensuring a welcoming, brand-consistent lobby experience. You will be the first point of contact for patients and collaborate with the practice team to remove barriers to care.

Role emphasizes patient-centered service, effective communication, and multitasking across clinical and administrative duties in a fast-paced office.

Qualifications

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of training/externship.
• Strong customer service skills and ability to build relationships.
• Excellent written and verbal communication skills.
• Proficiency with computers and multiple software systems.
• Experience collaborating in diverse, multi-disciplinary teams.

Responsibilities

• Use C-I-CARE framework in patient interactions to ensure a positive in-office experience.
• Provide venipuncture services across patient ages.
• Assist with extended scope duties such as non-blood specimen collection, EKGs, vitals.
• Maintain proper specimen labeling, handling, and processing; manage inventory and sterilization.
• Support providers and administrative tasks including billing inquiries and medical records.

Skills

Venipuncture

Customer service

Communication

Team player

Tech proficiency

Education

High School Diploma or equivalent

Tools

Slack

G-Suite

Zoom

EMR

Circulation

RingCentral

Job description

One Medical is seeking a Lab Services Specialist/Member Support Specialist to deliver venipuncture and clinical support while ensuring a welcoming, brand-consistent lobby experience. You will be the first point of contact for patients and collaborate with the practice team to remove barriers to care.

Role emphasizes patient-centered service, effective communication, and multitasking across clinical and administrative duties in a fast-paced office.