Hybrid Venipuncture & Front Desk Lab Specialist

onemedical; San Rafael (CA); On-site; USD 33,000 - 39,000; Full time

Job summary

One Medical is seeking a Lab Services Specialist/Member Support Specialist (Phlebotomist/Administrative Assistant) to deliver venipuncture and clinical support while ensuring a welcoming patient experience across office settings.

You will be the first point of contact for patients, handling front desk duties and coordinating with providers and the care team to streamline care journeys. A strong emphasis on service, empathy, and teamwork is essential.

Qualifications

• Experience with venipuncture and phlebotomy tasks.
• Excellent communication with patients.
• Ability to manage front desk duties and scheduling.

Responsibilities

• Use C-I-CARE in all patient interactions to ensure a positive in-office experience.
• Provide venipuncture services for a diverse patient population.
• Perform extended scope duties (non-blood collection, EKGs, vitals, vaccines, etc.).
• Maintain specimen labeling, handling, inventory, and sterilization.
• Assist with administrative duties: billing inquiries, medical records, and DOH reporting.
• Manage front desk tasks: check-in/out, insurance verification, scheduling.
• Open/close duties and keep patient and staff spaces orderly.
• Master the technology suite: Slack, GSuite, Zoom, Circulation, RingCentral, EMR.

Skills

C-I-CARE framework

Venipuncture

Customer service

Communication (verbal & written)

Tools

EMR System

G Suite

Slack

Zoom

Job description

One Medical is seeking a Lab Services Specialist/Member Support Specialist (Phlebotomist/Administrative Assistant) to deliver venipuncture and clinical support while ensuring a welcoming patient experience across office settings.

You will be the first point of contact for patients, handling front desk duties and coordinating with providers and the care team to streamline care journeys. A strong emphasis on service, empathy, and teamwork is essential.